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FAQs

Find frequently asked questions about Analytics-Shop and answers here. If you have further questions, please contact us!

To open, click on a question.

 At analytics-shop.com you can find more than 50,000 products for chromatography, spectroscopy and sample preparation. All from one single source.

 Furthermore you get a 2% discount on all online orders.

 Plus, there are low shipping costs for orders with a total value of $250 and more.

In case you are not successful with your search for a certain product in our shop, it does not necessarily mean that we don´t offer that product. Just contact our product specialists. They will be happt to help you find the items you are looking for.


Help


You have not found the products you were looking for or you are not sure about which product to choose? Our competent and friendly experts are glad to help you anytime. Please do not hesitate to ask for personal support:  

Analytics-Shop USA LP
575 Suite A Forest Parkway
College Park, GA 30349
USA
 
mail: info.us@analytics-shop.com

phone: +1 470 777 2649
fax: +1 470 777 2650

Payment and shipping


When ordering online, you get a 2% discount on all products.

You can choose from the following payment methods:

- Invoice (30 day terms)
- Advance payment
- Credit Card

When you log in and conduct your transaction at the checkout, you are told, which specific payment methods are available.

Invoice:
When receiving your shipment you will also find the adequate invoice, that is generally on 30 day terms from billing.

Bank: Bank of America
Account #: 3340 56832652
SWIFT CODE: BOFAUS3N
Routing # ACH: 061000052
Routing # Wire Transfer: 026009593

Note: If wiring payment, please add fee deducted by your bank or your intermediary bank.

Advance payment:
You can pay easily by advance payment. We will process your order as soon as we have received your payment. When transferring the money from abroad, the customer is responsible for all expenses caused by the transaction.

Credit Card: 
All orders can be paid by credit card or debit card.Transactions are processed by our payment partner Stripe. All data is processed via secure SSI encryption and no personal information is recorded. Please note: All prices are net prices, excluding tax. All prices in our online catalogue are non-binding offers.

We ship all products via our logistic partner UPS (UPS ground).

  • orders with a total value <$250: $22.50 shipping & handling fee
  • orders with a total value from $250: $12.50 shipping & handling fee
Deliveries to other countries are made upon request only.

Cart


Just click on the symbol  (top right of the page) and you can see, what is inside your cart.

As soon as you have found the right article you can add it to your cart by clicking on . Afterwards you can either continue your search or proceed to check out.

You can edit your cart anytime. It is possible to change the quantity, to delete products by clicking on  and to add further products.

Just click on the button  anytime to conduct your transaction. You either have to log in now or register first. Our shop system will guide you through your transaction step by step.

No, it is not problem at all to enter different addresses. Just add the addresses in the corresponding fields billing address and shipping address.


Find products


You have several possibilities to find products at Analytics-Shop:



General Search
Type the items or products you are looking for into the search box. You can insert several keywords by disconnecting them with the space bar. Press ENTER afterwards and all products that match your search criteria will be shown to you immediatly. Use the drop-downs to further limit your search.

Search for SKU
Use the general search box to find specific SKUs/item numbers. Just type in the SKU of the product you are looking for and press ENTER. At Manufacturers/Catalogues you can find different manufacturers and their catalogues that contain specific SKUs.

HPLC Column Configurator
If you are looking for HPLC columns, our HPLC Column Configurator is the best tool for you. It provides eight drop-downs (e.g. columns description, manufacturer, etc.) that will help you to find the right column from over 50,000 different HPLC columns.

GC Column Configurator
The GC Column Configurator provides numerous filters to find the right GC Column quickly and easily.


Login


Yes, you have to be logged in to transmit your order online. Once you are registered, logging in only takes a few seconds.

If you have an account at Analytics-Shop, just enter your email address and your password in the Login section.

It is not a problem, if you have forgotten your password. Just enter your email address here and a link will be sent to you via email, that will reset your password.


Customer Account


You have access to all items in our online shop, even if you do not have a customer account. But in order to make purchases online, you need to be logged in. Further, you can create your own leaflet while searching for items, if you have an account.

If you do not have an account yet, you can create one with only a few clicks here.


Data privacy


We take saving your private data very seriously and therefore strictly stick to all data protection laws. No personal data is saved on this page and no data is visible for others. It is generally possible to use our online shop anonymously. You just need to be logged in for a few features. Even if you pay by credit card, no personal information is stored.
For detailed information see our Privacy Protection.


Complaint/Sending back


If you have complaints or want to send back items, please contact us first. We will get back to you as soon as possible. Only then do the following:

  1. Announce your sending back by filling out this form. A Return Number will be issued
  2. After receival of the Return number and clarifying the circumstances with us, return the goods back to us carriage prepaid.
  3. Once we have examined the claims made, we will follow the request for credit or replacement as soon as possible.

Please note: HPLC columns and GC columns cannot be returned, if their box has been opened and their quality seal was removed.