Our Statement on COVID-19
As we receive many enquiries, we would like to inform you briefly about the current status and our handling of the current challenges.
Altmann Analytik takes its responsibility both as a supplier and as an employer in this special time and puts the health of its employees first. For many years we at Altmann Analytik have been very well positioned digitally. Therefore this exceptional situation represents a challenge, but does not prevent us from continuing our business.
You can reach all contact persons as usual:
Customer Service / Sales: All sales staff have been working from home since last week. You can reach us through the regular channels by e-mail, phone or fax.
Warehouse / Logistics: Our logistics team works on site, so that you do not have to expect any delays in delivery until further notice. Only disinfectants and similar products have been out of stock for several weeks. We are monitoring the situation very closely, but can confirm that all other supply chains have been intact so far.
Management, Accounting, Marketing & IT: All employees work mostly from home and are available as usual, so that all processes are running their normal course.
Our office is (minimally) staffed daily to ensure that all mail and other business processes are also secured on site.
We will do everything in our power to serve you as well as possible while protecting our employees. Please contact us, if you have any questions.
Specialist dealer for Chromatography and Lab Supply for more than 30 years
Our parent company is located in Germany and is one of Europe’s main suppliers for products for chromatography, spectroscopy and sample preparation. Since 2018, we also have an office based in Stockbridge, Georgia. We distribute a great variety of products from more than 30 manufacturers and at the same time offer our own product line as a low-cost but just as high-quality alternative. At Analytics-Shop.com you can choose from more than 250,000 products.
Our customers benefit from our good relations to high-standard manufacturers. As an authorized dealer of numerous well-known manufacturers, we are able to sell products at attractive conditions. We are independent and our professionals are happy to give you competent and qualified advice. Well-educated experts in chemistry, rich experience in sales and great motivation add to our success.
Customer satisfaction survey 2019
Once again Altmann Analytik carried out a customer satisfaction survey with its customers. The participants rated the laboratory specialist dealer in the areas of product range, service, ordering process and usability of the online shop.
First, we are very happy about the numerous feedback and the already very great satisfaction:
- 91% would recommend the Analytics-Shop to others
- 93% are satisfied or extremely satisfied with our performance
Not only the support from our customer service was praised several times explicitly, but also the usability of our online shop, the easy order processing as well as the structure of our website were evaluated positively.
We thank all participants for the great praise and the helpful feedback!
